Any orders that have been paid for or placed for Cash on Delivery can be canceled for a full refund before they are dispatched from our facilities. The amount will be refunded to the payment method used to pay when booking the order. Usually, the refund amount is received back in 3-7 days. In case it takes longer, please feel free to contact your payment provider or us.
Once the order has been dispatched, it cannot be canceled for a refund. In case the customer refuses to accept the order at the time of delivery, they are liable to pay the delivery charges from and to our warehouse. For prepaid orders, this charge will be deducted from the order amount before any refunds are made.
Refunds and returns are only applicable for unopened packs. The shipping charge paid to the delivery carrier for the forward (to customer) delivery and return (return from the customer) shipping will be deducted from the order amount, and any remaining amount will be refunded. The refund will be made via the same payment method used to make the purchase, usually takes 3-7 days for the amount to be credited. In case it takes longer, please feel free to contact your payment provider or us.