Any orders that have been paid for or placed for Cash on Delivery can be cancelled for a full refund before they are dispatched from our facilities. The amount will be refunded to the payment method used to pay at the time of booking the order. Usually the refund amount is received back in 3-7 days. In case it takes longer, please feel free to contact us or your payment provider.
Once the order has been dispatched, it cannot be cancelled for a refund. In case the customer refuses to accept the order at time of delivery, they are liable to pay the delivery charges from and to our warehouse. For prepaid orders, this charge will be deducted from the order amount before any refunds are made.